6 published company reviews mention customer support. Read the accounts, their dates and the questions that help put them in context.
Experience dates: Dec 11, 2025–Sep 28, 2026. This subset comes from the company profile; product reviews are separate.
| Review collection | Matching reviews | Mean company-review rating / 5 |
|---|---|---|
| Collected reviews | 6 | 3.67 |
There is no combined collection score or verified topic performance score. How the data works.
English keywords: support, customer service, customer care, response, respond, responded, reply, replied. Most recent experience first, regardless of rating.
Brooklinen's customer service is excellent. I had some issues with an order and they resolved it quickly. In these days of bad customer service for many companies it's nice to know that a few, like Brooklinen, go the extra mile!
I shop Brooklinen regularly for my bedding. I have for few years. I’ve dealt with customer service for returns and exchanges and general questions. All of it has been a lovely experience. I once had a problem with a fitted sheet tearing in less than a year so they sent me a whole set for free. They have since replaced the linen sheets with a higher gsm linen sheet line. Customer service has always been very helpful and friendly. I don’t know how there are so many bad reviews?
We have been dedicated Brooklinen customers for 5 years. When recently ordering a new set + Duvet cover, I called Customer Service because although always buying the Lux - Sateen line, I noticed that the sateen softness wore off within a few months after buying. I was pretty certain I was doing something wrong with laundering them... so I called and asked. Wow ! Not only did changing to their own brand detergent help - but also eliminating dryer sheets ( which I've now done in ALL my laundry ) solve the issue... but made me appreciate my Brooklinen's even more. Great product, great service, and wonderful sales !
Very frustrating experience. I received multiple automated notifications stating my order had shipped and even included an estimated delivery date. However, after contacting both customer service and the shipping company when my package did not arrive, I learned the carrier had not even received the package. This means the order had not actually shipped despite the notifications sent. When I requested to cancel due to the delay and inaccurate information, I was told cancellation was not possible. Being charged immediately while the package had not been handed to the carrier is extremely frustrating and feels misleading. Customer service was polite, but the company’s communication and fulfillment process need significant improvement. If delays occur — especially weather-related — customers should receive accurate updates instead of premature shipping confirmations. I am currently waiting for management to follow up and resolve this situation.
They told me they do not take Venmo, despite having a Venmo button on their payment page. I sent screenshots to two different people in support of the contents of my cart and the Venmo button on their website at their request. Multiple people at their company (or bots) are now relentlessly spamming me texts asking me to send those screenshots again. I have asked them to stop and they will not. Finally had to block and report as spam to get it to stop. This company is incompetent and they don't respect your data. Avoid them. Similar products are available elsewhere.
I went to Brooklinen UTC in La Jolla, Purchased pillows and pillow covers. I was greeted by Brianna with a smile and warm welcome. From start to finish the customer service was phenomenal!! She should get a HUGE raise. She was wonderful. Good help is hard to find. Brooklinen is lucky to have her as one of their employees. GIVE HER A RAISE!!!!! Respectfully, Kari C.
This page includes 6 eligible published company reviews selected by topic keywords, dated Dec 11, 2025 through Sep 28, 2026. The selection is not all customer feedback or a verified incident count.
No. These are individual customer accounts. Keywords do not verify a statement, establish an incident rate or prove current delivery, return, warranty, support or billing terms. Read the details and confirm the terms relevant to your purchase directly with the company.
Each collection keeps its own arithmetic mean of the company-review ratings in this keyword-matched subset. A company review can describe multiple parts of an experience; its stars are not an independently measured topic-only score. Collected reviews and direct submissions remain separate.