Matching review coverage
Experience dates: Sep 16, 2021–Sep 30, 2026. This subset comes from the company profile; product reviews are separate.
| Review collection | Matching reviews | Mean company-review rating / 5 |
|---|
| Collected reviews | 5 | 1.20 |
There is no combined collection score or verified topic performance score. How the data works.
Customer reviews mentioning customer support
English keywords: support, customer service, customer care, response, respond, responded, reply, replied. Most recent experience first, regardless of rating.
Customer Service was not the best
Truth be told I do like the product what I’m disappointed with is they had an offer for a free tube of their tooth whitening gel the fine print was so itty-bitty tiny cause I looked for it on what to do and it was specifically for subscribe and save when I reached out to the company to see if they would correct this and send me that free model. They declined and said I would have to subscribe and save and contact them when I do and to me that’s a disappointment because to send me out one little thing of tooth whitening gel would not put a dent in their profits so having said that there are other companies out there with the same product
AWFUL company will take your MONEY- RUN NOW
I CANCELED this product before and the company is a scam who keeps charging my credit card despite how many times I havd canceled. I am ALLERGIC to this product. I will dispute the charge with my credit card company, AGAIN. I have the Bites shitty "phone" service line who is awful and does not help - I guess thats why they have to hide the number so customers wont find it. Also of note, the phone service insulted me, which could be a whole other case. Everytime I have called the phone number over the YEARS, I am told no one is in office - EVER . How much TIME should I have to waste on this process every time it occurs?! This world has enough stress and doesnt need another company or person taking advantage of others. SHAME on this Company and do NOT support them. There are better products out there, with BETTER people managing the company.
Company Profit First Return Policy
I recently purchased Bite Toothpaste Bits and while I believe the product itself is good, I cannot overlook the horrid customer service that comes along with it. I forgot about my subscription and realized it after the refill orders had processed for shipping. I reached out to their customer service team hoping to cancel my order and get a refund, but I was told that refunds will not be issued once the refill orders are processed for shipping. To make matters worse, I found out that orders over $75 are also ineligible for refund, even if the product is unopened and returned immediately. This is incredibly frustrating and has left a bad taste in my mouth. While I may continue to use the product, I will definitely be looking for other options with better customer service in the future.I recently purchased Bite Toothpaste Bits and while I believe the product itself is good, I cannot overlook the horrid customer service that comes along with it. I forgot about my subscription and realized it after the refill orders had processed for shipping. I reached out to their customer service team hoping to cancel my order and get a refund, but I was told that refunds will not be issued once the refill orders are processed for shipping. To make matters worse, I found out that orders over $75 are also ineligible for refund, even if the product is unopened and returned immediately. This is incredibly frustrating and has left a bad taste in my mouth. I will definitely be looking for other options with better customer service in the future.
Customer service is horrible
Customer service is horrible! Tried hitting the help button and there's no content. Deceptive business practice of making product appear as a one time purchase and bam, your locked in a subscription with no way out! Tried to get through to Customer service and nothing. If I can help one person from falling into this trap by getting the word out there, maybe I'll get some satisfaction, meanwhile I'm still paying! Bank won't cancel payments to a subscription, you have to go through customer service, which is were the problem lies. Product keeps coming and I keep having money taken out of my account.
Vicious cycle. Hope this helps John
Terrible customer service
There was nothing wrong with the product and they obviously have poured time, attention, and money into their image and packaging, however, after trying out the product and not really finding it useful as often as imagined, trying to adjust the subscription lead to a broken loop in their webpage and customer service doesn't respond for days, then the cumulation of their response is, "As per our website, you will be billed and then the item will be shipped in around two days after. We cannot always catch orders within that time and it is against our policy to issue refunds." An annoying hassle for something that is supposed to be streamlined and has still left problems to be resolved.