18 published company reviews mention customer support. Read the accounts, their dates and the questions that help put them in context.
Experience dates: Sep 28, 2026–Oct 12, 2026. This subset comes from the company profile; product reviews are separate.
| Review collection | Matching reviews | Mean company-review rating / 5 |
|---|---|---|
| Collected reviews | 18 | 4.72 |
There is no combined collection score or verified topic performance score. How the data works.
English keywords: support, customer service, customer care, response, respond, responded, reply, replied. Most recent experience first, regardless of rating.
Aurate offers beautiful jewelry designs and affordable alternatives to very expensive pieces; quality is very good on items not 14k or natural diamonds. Orders are processed quickly; packaging is 1st rate and delivery East coast to West coast is timely. Customer service response was fast and easy for the customer.
I needed to add a birthday message to a gift I purchased for my daughter in law. I sent an email to AUrate on Sunday and didn’t expect to get a response until Monday or later. I received a helpful response within the hour! They were happy to add my message 👍
Fast easy and great customer service
Super quick response! Much appreciated:)
Prompt response and very professional communication.
I really appreciated the customer service's quick response when I realized I checked out without adding a gift note. They responded right away letting me know what the package would look like, and added a special note from me to the recipient even after the order was placed, so they know who it is from! The team was prompt, polite, and extremely helpful.
The team responded extremely quickly and was super helpful. Thanks so much!
Had ordered an item I wasn’t too sure about and before it got shipped out, customer service was able to get some questions answered and get the order updated.
Great customer service! I had a question regarding my order and received a prompt, professional response. Aurate New York has been my go to for gifts to keep the wife happy! :) Working great so far...Thanks!!
I appreciated the prompt customer service reply that gave me reassurance about my purchase. The customer representative was very helpful and hopeful about making sure my jewelry arrived on time for my special occasion.
This page includes 18 eligible published company reviews selected by topic keywords, dated Sep 28, 2026 through Oct 12, 2026. The selection is not all customer feedback or a verified incident count.
No. These are individual customer accounts. Keywords do not verify a statement, establish an incident rate or prove current delivery, return, warranty, support or billing terms. Read the details and confirm the terms relevant to your purchase directly with the company.
Each collection keeps its own arithmetic mean of the company-review ratings in this keyword-matched subset. A company review can describe multiple parts of an experience; its stars are not an independently measured topic-only score. Collected reviews and direct submissions remain separate.