Customer reviews mentioning quality & condition
English keywords: quality, condition, damaged, defective, broken, faulty, fit, sizing, durable, durability. Most recent experience first, regardless of rating.
My Terrible Experience with Amazon
My Terrible Experience with Amazon: Two Shipments, More Than 16 Contacts with Support, and No Accountability
I have been extremely disappointed with my experience with Amazon. What should have been a straightforward purchase turned into a frustrating ordeal involving two shipments, repeated empty promises, more than 16 contacts with technical support, and a complete lack of accountability.
The items I ordered were bodybuilding supplies that I needed for my training. Unfortunately, instead of receiving my order as expected, I found myself caught in a seemingly endless cycle of delays, promises, and problems.
The first shipment: More than a month of waiting
My original parcel was delayed for more than a month. Throughout this period, I was repeatedly assured that the parcel would arrive. I kept waiting and trusting these assurances, but the situation was never properly resolved.
Eventually, Amazon offered me two options: a refund or a replacement shipment. I chose the replacement because I still wanted the products I had purchased.
Amazon also provided compensation equivalent to the value of the order for the excessive delay. This compensation was given because I had been waiting for more than a month. It was not the refund option I had selected instead of receiving my items.
The second shipment: Another problem, followed by another disappointment
After the replacement shipment was sent, I encountered yet another problem: the second parcel was damaged during transit. I contacted Amazon to report the damage and seek a resolution.
Instead of receiving a fair solution, I was told that I would have to pay for the order again because I had supposedly already received a refund for the original shipment.
This was extremely frustrating. The compensation I received was for the excessive delay, while I had explicitly chosen a replacement shipment rather than a refund.
Repeated promises and nobody taking responsibility
One of the most disappointing aspects of this entire experience was that nobody seemed willing to take responsibility for either shipment. In both cases, I was repeatedly given assurances that my parcels would arrive, yet I was left dealing with one problem after another.
I contacted technical support more than 16 times trying to resolve these issues. Think about how much time and effort that requires from a customer who simply wants to receive the products they paid for.
Despite all these attempts, I was left facing another damaged shipment and a demand to pay again.
I understand that shipping delays and transit damage can happen. However, what I find unacceptable is the repeated cycle of promises without a satisfactory outcome, the lack of accountability, and the way my case was handled when I sought help.
These were bodybuilding supplies I needed for my training, not an unnecessary purchase I could simply forget about. The delays and complications disrupted my plans and caused considerable frustration.
My biggest disappointment is not simply that two shipments encountered problems. It is that, after repeated assurances and more than 16 contacts with support, I still had to fight to have my situation properly addressed.
I expected a company of Amazon's size to provide reliable service, clear communication, and a reasonable solution when things went wrong. Instead, my experience left me feeling that I was being passed from one problem to the next, with nobody taking ownership of the situation.
Amazon should understand that customer service is not just about offering compensation or sending a replacement. It is also about ensuring that problems are resolved fairly when the replacement itself encounters difficulties.
I chose a replacement, not a refund. The compensation was for the excessive delay. When the replacement shipment was damaged, I expected assistance—not another demand to pay for the same order again.
After everything I have experienced, I am deeply dissatisfied with Amazon's handling of this case. I am sharing my experience publicly because customers deserve transparency, accountability, and service they can rely on.
Two shipments. More than a month of waiting for the original parcel. More than 16 contacts with support. Repeated promises. Another shipping problem. And still no satisfactory resolution. This is not the customer experience I expected from Amazon.
When I first started Amazon Prime
When I first started Amazon Prime, one of the benefits I enjoyed was Prime Video. I would go to free and watch movies, without commercials. Now everything is app driven and, so called free, with ads. If I have to see ads, it is not free. I pay Amazon, the advertiser pays Amazon and I am stuck with, brutally chopped up movies. I have had several product issues. While Amazon handled those issues, but it cost me time. Time is money, so it also cost me money. The membership no longer has value to me. And it is not like the lower quality came with a lower price. Membership has increased in the time I started Prime until now.
A faulty product and an utterly...
A faulty product and an utterly unacceptable returns process
The whole experience has been appalling, from receiving a product that didn't work to Amazon's handling of the return.
The item was completely unusable. I had no choice but to return it.
However, Amazon deliberately turned the return process impossible to navigate, effectively cornering me.
Amazon only offered Royal Mail collection, refusing to let me drop the parcel off at a branch. I was required to pack the item and remain at home waiting for the courier.
I waited at home for two full days, missing two days' worth of work, and the courier never turned up.
When I contacted Amazon customer service again, I was told that the only way to change the return label was to cancel the existing return and initiate a new one. I followed those instructions, only for the system to stop responding properly. It now displays an error message claiming that something went wrong on Amazon's side, with the only option being to return to the home page.
In practice, Amazon is refusing to interact with me, thus refusing to accept a faulty item return, which was initiated the day I received the item.
In summary, I am still stuck with a faulty £20 item, without a refund, having lost two days of work and wasted hours trying to navigate a dysfunctional returns process.
Because I paid by bank transfer, my bank cannot simply reverse the payment for me. I am effectively left with two choices: pursue Amazon through the courts to recover £20 plus my losses, or abandon the matter altogether.
Is this really what customer service has come to?
Amazon has made returning a faulty product so unnecessarily difficult that the time and effort involved may cost me far more than the item itself. The lack of an effective way to resolve the problem, particularly when the collection service fails and the website itself produces errors, is simply unacceptable.
One star is generous.
Ai slop getting to much
Generally very good, more expensive than say Aliexpress but the quality is what you pay for I suppose, the things I would like to see considering most items are fairly small is collection and locker options for all items that can fit in say a locker or collection point.
Second their messaging system leaves a lot to be desired compared to others where if you are browsing numerous other items and enquiries you have to provide the ASIN number which gets confusing other sites does this automatically,
Third the use of Ai is dangerous I have found it to be misleading over safety regulations on certain electrons like CE registered or product details after contacting the seller and reading reviews and product adverts in detail, I think I was looking at portable air conditioning.
The Ai is helpful, but they should not be selling such things as table lamps in the United Kingdom that are not CE certified or use the same power units for safety. If the Ai knows that products are like this then surely that is the first and primary thing Ai should be used for and to filter out misleading and dangerous adverts and not promoting them, there is already enough Ai slop going around as it is. Even with human oversight I do not believe these ads should exists as they are dangerous and probably illegal.
Amazon Packaging is S**t
Apparently Amazon has decided, through the use of an algorithm, that they can still make more profits by using no protective packaging, even on highly breakable items. They literally take an item off the shelf in its display packaging, throw it in a paper bag, and ship it. The only reason they don't get a one-star review is because they do eventually take care of broken items, but I just hope they piss off enough customers (and vendors, since it could cost them sales) to nudge that dumbass algorithm back into a sane pattern. Typical corporate BS, overcorrecting their former excessive use of giant boxes with enough bubble wrap to shelter you from a nuclear blast, just to ship you a spoon, or a dog toy, etc.