R
Ease of purchase and returns
Ease of purchase and returns
CUSTOMER EXPERIENCE RESEARCH
Allbirds returns and refund reviews
7 published company reviews mention returns & refunds. Read the accounts, their dates and the questions that help put them in context.
Reviews are selected by English keywords in their titles or text, regardless of rating. Matching can include unrelated uses of a word and miss relevant experiences. It does not verify a claim, measure an incident rate, infer sentiment or establish a company policy. Product reviews are excluded. Five matching reviews is our publication threshold, not a reliability or safety score.
Matching review coverage
Experience dates: Aug 28, 2026–Oct 2, 2026. This subset comes from the company profile; product reviews are separate.
| Review collection | Matching reviews | Mean company-review rating / 5 |
|---|---|---|
| Collected reviews | 7 | 1.57 |
There is no combined collection score or verified topic performance score. How the data works.
Customer reviews mentioning returns & refunds
English keywords: return, returns, returned, returning, refund, refunds, refunded, refunding, exchange, exchanges. Most recent experience first, regardless of rating.
R
I have received the wrong sizes in my...
I have received the wrong sizes in my order, and it has been more than 10 days since I contacted customer service. I have not received any response, and the return is pending review.
R
Downhill plummet
I’m so sad to say it but this company has gone completely downhill. I always liked their brand and some of their shoes, although every pair would make my feet really hot/sweaty. I still supported them. But they’ve lost my support. I placed an order 2 months ago and have yet to receive the order, or any communication about its delivery ETA. I even received an email refunding me for a couple of the socks I’d ordered as they had gone out of stock. If they were timely, the socks would’ve still been in stock! Absolutely ridiculous. I’m so disappointed.
R
Terrible customer service
I love the shoes I bought from All Birds, but within a week of purchasing them a thread had pulled at the front of the shoe- very obvious. I asked All Birds about an exchange or a repair. They refused to help as I was outwith the returns period. I accepted that but asked them about a repair, given they are speciality shoes. They still refused to help. The customer service may be a bot, as their responses are repetitive and do not properly engage. Very disappointing and will not buy from this company again.
R
Extremely disappointing customer service — no goodwill whatsoever
I ordered a pair of Allbirds trainers on 27 August. They were ordered in my usual size 6, a size I have consistently worn successfully in Allbirds and other brands. Unfortunately, the trainers I received are massively oversized and fit more like a size 7. I only tried them on recently, so I contacted Allbirds customer service to explain the situation and ask if they could make a goodwill exception to the 30-day return policy. I was only 7 days outside the return window and was more than reasonable in my request. I even offered to pay the return postage myself and accept a credit voucher rather than a refund. Allbirds still refused to help. I find this particularly shocking given that these shoes clearly do not fit as expected for the size stated, and I wasn’t asking for anything unreasonable. I was simply asking for a little customer service and goodwill. After spending money with a company like Allbirds, I expected much better. Instead, I was met with a rigid “30 days means 30 days” response, with zero attempt to find a reasonable solution. I am now left with an expensive pair of trainers that I cannot wear, despite ordering my normal size, and Allbirds would rather lose a customer than make a small goodwill gesture. Very disappointing. I would think twice about ordering from Allbirds again.
R
Ordered shoes ever a month ago and the...
Ordered shoes ever a month ago and the shipping status still says waiting for label to be created, customer service says can not give a refund until delivered. Well they never got delivered!! Terrible customer service dept, will NEVER order from this company again!!!
R
Don’t trust this company online
Don’t trust this company online! I placed my order online and paid for it. First, they didn’t send confirmation via email, I contacted them to find out what’s going on. After one week back and forth emails, finally they located my order. I thought what a relief, but no, it was just a beginning. They said order has been shipped, after 2 week nothing has arrived. Again emails of apologies, it’s my 4 week - Still nothing. They don’t want to refund either. It was a good company before, I have ordered with them, but since they closed all physical locations something has changed not in good way unfortunately.
Questions about these reviews
How many Allbirds reviews mention returns & refunds?
This page includes 7 eligible published company reviews selected by topic keywords, dated Aug 28, 2026 through Oct 2, 2026. The selection is not all customer feedback or a verified incident count.
Do these reviews establish Allbirds's current policy or service performance?
No. These are individual customer accounts. Keywords do not verify a statement, establish an incident rate or prove current delivery, return, warranty, support or billing terms. Read the details and confirm the terms relevant to your purchase directly with the company.
How are the ratings on this returns & refunds page calculated?
Each collection keeps its own arithmetic mean of the company-review ratings in this keyword-matched subset. A company review can describe multiple parts of an experience; its stars are not an independently measured topic-only score. Collected reviews and direct submissions remain separate.