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I have received the wrong sizes in my...
I have received the wrong sizes in my order, and it has been more than 10 days since I contacted customer service. I have not received any response, and the return is pending review.
CUSTOMER EXPERIENCE RESEARCH
Allbirds customer service and support reviews
11 published company reviews mention customer support. Read the accounts, their dates and the questions that help put them in context.
Reviews are selected by English keywords in their titles or text, regardless of rating. Matching can include unrelated uses of a word and miss relevant experiences. It does not verify a claim, measure an incident rate, infer sentiment or establish a company policy. Product reviews are excluded. Five matching reviews is our publication threshold, not a reliability or safety score.
Matching review coverage
Experience dates: Aug 10, 2026–Oct 1, 2026. This subset comes from the company profile; product reviews are separate.
| Review collection | Matching reviews | Mean company-review rating / 5 |
|---|---|---|
| Collected reviews | 11 | 1.27 |
There is no combined collection score or verified topic performance score. How the data works.
Customer reviews mentioning customer support
English keywords: support, customer service, customer care, response, respond, responded, reply, replied. Most recent experience first, regardless of rating.
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Downhill plummet
I’m so sad to say it but this company has gone completely downhill. I always liked their brand and some of their shoes, although every pair would make my feet really hot/sweaty. I still supported them. But they’ve lost my support. I placed an order 2 months ago and have yet to receive the order, or any communication about its delivery ETA. I even received an email refunding me for a couple of the socks I’d ordered as they had gone out of stock. If they were timely, the socks would’ve still been in stock! Absolutely ridiculous. I’m so disappointed.
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10 months’ worth of wear before the trainers fell apart
I got about 10 months’ worth of wear out of my "Tree Dasher 2" pair before they fell apart (I switch to boots during the wetter and colder months). After roughly 8 months, I noticed that my right heel didn't feel comfortable and saw that the material inside the shoe had come apart, exposing the inner padding. Not long after that, the other inner heel started go as well. I contacted Allbirds for help but was told that they would do nothing because it was past the 30-day limit. It's a shame, really, because this is my third or fourth pair of Allbirds footwear and clearly the quality of the shoes has gone downhill, not to mention the poor customer service. Previously, the Tree Dashers would last me a good 2 years or more. I've already switched allegiances and opted for a new brand for my replacement trainers.
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Terrible customer service
I love the shoes I bought from All Birds, but within a week of purchasing them a thread had pulled at the front of the shoe- very obvious. I asked All Birds about an exchange or a repair. They refused to help as I was outwith the returns period. I accepted that but asked them about a repair, given they are speciality shoes. They still refused to help. The customer service may be a bot, as their responses are repetitive and do not properly engage. Very disappointing and will not buy from this company again.
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Poor quality and poor customer service
Very comfortable but after two months inner rear heal area holed. Contacted customer service to be told that despite the very little use of the shoes that nothing could be done. Poor quality and customer service
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Extremely disappointing customer service — no goodwill whatsoever
I ordered a pair of Allbirds trainers on 27 August. They were ordered in my usual size 6, a size I have consistently worn successfully in Allbirds and other brands. Unfortunately, the trainers I received are massively oversized and fit more like a size 7. I only tried them on recently, so I contacted Allbirds customer service to explain the situation and ask if they could make a goodwill exception to the 30-day return policy. I was only 7 days outside the return window and was more than reasonable in my request. I even offered to pay the return postage myself and accept a credit voucher rather than a refund. Allbirds still refused to help. I find this particularly shocking given that these shoes clearly do not fit as expected for the size stated, and I wasn’t asking for anything unreasonable. I was simply asking for a little customer service and goodwill. After spending money with a company like Allbirds, I expected much better. Instead, I was met with a rigid “30 days means 30 days” response, with zero attempt to find a reasonable solution. I am now left with an expensive pair of trainers that I cannot wear, despite ordering my normal size, and Allbirds would rather lose a customer than make a small goodwill gesture. Very disappointing. I would think twice about ordering from Allbirds again.
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Ordered shoes ever a month ago and the...
Ordered shoes ever a month ago and the shipping status still says waiting for label to be created, customer service says can not give a refund until delivered. Well they never got delivered!! Terrible customer service dept, will NEVER order from this company again!!!
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Great shoe, still waiting on my order from 2 months ago.
I'm flat footed and prefer to be barefoot, so the shoes are perfect for that. I've probably bought 10-15 pairs from them. They do wear a lot easier than a regular tennis shoe, so be prepared to purchase again a year later (or sooner). My 2 stars comes from my most recent experience. I am 2 months in from my time of purchase and still waiting on my shoes. I can't seem to get a straight answer out of them, meanwhile am getting promotions about new styles coming out. This will be my last experience buying from them, unfortunately due to their customer service.
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POOR service at Allbirds Marunouchi Store
My sister and I bought a pair of shoes at Allbirds Marunouchi store. Right after we finished payment, we stayed inside the shop waiting for our Uber ride. Within less than 5 minutes after checkout, we were told to leave the store by an elderly silver‐haired female staff member, who was NOT our sales associate. We were paying customers and only wanted to wait briefly inside for our ride. This treatment was extremely disappointing. I question the customer service standard of this store.
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Nice canvas shoes as they should be for...
Nice canvas shoes as they should be for the cost however after only a few months & outings they needed a repair. Customer service was totally unhelpful, did not follow the customer rights act and basically said go and buy some glue. Very disappointing given their quality ethos
Questions about these reviews
How many Allbirds reviews mention customer support?
This page includes 11 eligible published company reviews selected by topic keywords, dated Aug 10, 2026 through Oct 1, 2026. The selection is not all customer feedback or a verified incident count.
Do these reviews establish Allbirds's current policy or service performance?
No. These are individual customer accounts. Keywords do not verify a statement, establish an incident rate or prove current delivery, return, warranty, support or billing terms. Read the details and confirm the terms relevant to your purchase directly with the company.
How are the ratings on this customer support page calculated?
Each collection keeps its own arithmetic mean of the company-review ratings in this keyword-matched subset. A company review can describe multiple parts of an experience; its stars are not an independently measured topic-only score. Collected reviews and direct submissions remain separate.