Compare review coverage and website observations, then use the online jewelry shops checklist to research the details that matter to you.
Some reviews were collected from other review services. Each collection is shown separately and may cover only part of the customer feedback available. These averages describe the published records, rather than every customer or an official platform score. How the data works
Aurate offers beautiful jewelry designs and affordable alternatives to very expensive pieces; quality is very good on items not 14k or natural diamonds.
Orders are processed quickly; packaging is 1st rate and delivery East coast to West coast is timely.
Customer service response …
I needed to add a birthday message to a gift I purchased for my daughter in law. I sent an email to AUrate on Sunday and didn’t expect to get a response until Monday or later. I received a helpful response within the hour! They were happy to add my message 👍
Stone and Strand: Collected reviews rating distribution
Stars
Reviews
Share
5
2
10%
4
0
0%
3
2
10%
2
0
0%
1
16
80%
Read the recent experiences
Jul 5, 2026
Great experience with customer service
Great experience with customer service, especially with all my questions for a necklace for my 9 yr old daughter. Love the fact this company is genuinely American, including with local designers supporting our local economy. Thanks again.
I’m extremely disappointed with this purchase. I bought a pair of earrings for my daughter and after only three days of normal wear, they broke. Because of the poor quality, she ended up losing one of them.
When I contacted Net-a-Porter to explain that the item was clearly fault…
I bought an id bracelet for 500 and change and it took almost a month to receive , supposedly because they had to engrave it special which consisted of 6 letters. Anyway after terrible customer service to see where the hell my 522 bracelet was, I filed a chargeback with my bank t…
Review volume and date range help explain what you are comparing. A larger collection is not proof of better service. A website observation describes the checked domain at a particular time and does not measure product performance or guarantee safety.
Jewelry choices depend on the exact material, finish, size and item. These shops offer different designs and purchase arrangements. Company reviews cannot authenticate a stone, establish metal composition or independently certify an item. Compare the product details and applicable terms before using general customer feedback.
Material and finish
Check the actual item’s metal, plating or finish, stone information and measurements. Ask for supporting documentation when a specification matters to your purchase.
Sizing and customization
Confirm ring or chain dimensions, personalization details, resizing responsibility and whether a custom order can be returned.
Care and repair
Read care instructions and the scope of repair or warranty services. Check any exclusions, shipping costs and required proof of purchase.
Delivery and return terms
Distinguish made-to-order processing from transit time. Confirm the actual return window and final-sale restrictions for your country and item.
Which one has the better reviews?
The tables show each available review collection without combining different collection methods into a single winner. Read the low and high ratings, compare the dates, and look for experiences relevant to your purchase. Reviews describe individual accounts and are not independently established facts about every transaction.