Ratings reflect reviews published here and may not represent every customer. Separate review collections keep their own averages. Profiles without published reviews remain unrated.
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Reviewer
5.0 / 5
Apex Backpack 3.0
The first impression was great—sleek design, nice appearance, and high-quality materials.
My usage pattern is very basic: every day I have a 20-minute subway ride to the office and back home. In my backpack, I usually carry a MacBook, sunglasses, water, and a few other light items—nothing heavy.
After less than a year, the top grab handle tore and began to delaminate on the sides. This not only looks awful and cheap but also makes it uncomfortable to use.
Since the company promises free shipping for repairs during the first year, I contacted support, hoping they could fix it. They replied that this issue doesn’t affect the backpack’s functionality and offered me nothing.
After another six months, the handle looks even worse. I can't afford to use damaged items, so I now need a new backpack. It definitely won’t be from Troubadour.
UPD: company’s representative contacted me recently offering a replacement; yesterday I received a new backpack with completely reworked grad handle. The new implementation looks much more robust and solid than the older version. I just can’t imagine how this new grab could get damaged:) Given how responsive the team was and a new grab handle construction, I am glad to change the rating to 5 stars
Great customer service and quick delivery. The best quality baiters that I've purchase. I travel a lot and always try out new bags and these are the best
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5.0 / 5
Excellent Customer Service
Excellent customer service and a great backpack! I had a minor issue with my Apex Backpack, but it was resolved very quickly and efficiently.
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5.0 / 5
Another satisfying Troubadour puchase
I recently purchased a Daytripper Carry All duffle bag from Troubadour because the briefcase and laptop slip case that I had previously purchased from them still look new after five years of use! Just like my other two Troubadour goods, the duffle is incredibly stylish in its' minimalist design. It quietly tells a story of great construction and attention to detail with its' oversize, easy to open and close main zipper and its' discrete stitching; that somehow makes the seams of the bag more attractive to the eye. It fits all of the things that I wish to bring with me on a daily basis and is ready for any change in the weather. And lastly, with a five-year guarantee on this bag, I know that I am covered. Thanks!
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5.0 / 5
Excellent Backpack and Service!
I have been using a Troubadour Apex 3.0 since 2023, and my current version since October of 2024. The first one was great, but the foam padding underneath the top handle was falling apart. Troubadour's customer service was excellent; I sent photos of the issue, and a new one was quickly on the way with instructions of how to easily return the faulty backpack. I get compliments on the backpack regularly; it's the perfect mix of functional and professional.
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5.0 / 5
great backpack
great backpack, thoughtful pockets and everything just works