Troubadour GoodsReviews

Incredible.

Incredible bag.Only received it yesterday and I now know the difference between a good backpack for work vs. a rubbish one. This is incredibly sturdy, comfortable and smartly designed.

Customer Service 101

I purchased the Apex 3.0 backpack in January 2025 and recently noticed some issues with the external fabric. I raised this with May in customer service one evening and less than 11⁄2 hours later, the matter was resolved, with a replacement product on order under warranty. I always judge a company, not by the issue itself, but how they deal with problems and I could not recommend Troubadour highly enough in this regard.

Amazing customer service

Review text is not licensed for republication.

Great Back-pack and super customer...

Great Back-pack and super customer services.

Extremely practical, easy to work with the team

I needed a new backpack to replace my old Carhartt bag and wanted something customizable with our company logo for year-end employee gifts. This bag is impressively durable yet light, and customizing it with the team was a pleasure. Really good for short 2-days trips too, this was more spacious than expected as a laptop bag.

Troubadour Ember Backpack

I purchased the Troubadour Ember Backpack when I started a job that required frequent cross-city travel. I needed a lightweight option that could comfortably carry both work and personal essentials and this bag has been perfect. It’s incredibly light, yet durable, and doesn’t strain my shoulder like traditional totes. The size is just right, with thoughtfully designed compartments that keep everything organised and easy to access. On top of its practicality, I love its sleek, understated design - it looks as good as it performs. The best part is also the excellent customer service :)

Exceptional Quality, Thoughtful Design, and Outstanding Service

I recently purchased a bag from this store, and I have to say, I’m incredibly impressed. The quality of the material is truly high-end, and the design has been thought through beautifully, with pockets and zippers positioned in such clever, practical ways. I was served by Amar, who was professional, extremely helpful, and gave me the space to make my own choices without pressure. Overall, it’s the perfect bag for work, and I would highly recommend this shop to anyone looking for both style and quality.

Beautifully made products and exceptional customer service

I recently bought an Apex Compact Backpack, a sling bag, and a buddy case, and the quality of all the products is exceptional. I use my backpack daily and am consistently impressed by how lightweight it feels, even with my laptop, keyboard, additional accessories, phone, hairbrush, and a water bottle. I walk about a mile every day with it, and it's wonderfully comfortable. I was also incredibly impressed with Troubadour's customer support. When one of my orders went missing, their team handled the situation with speed and professionalism, providing frequent, clear communication and a quick resolution every step of the way.

A company that stands behind their products

Me and my wife both bought Troubadour backpacks last year. I use the backpack everyday primarily in the office and for the occasional business trip. Everything has been great except for the handle, which started to delaminate after a few months. We reached out to Troubadour which were super helpful and decided to replace the backpack with a new one. And all of that happened in 1-2 days. Great customer service!