R
Stand by the product
I really liked my Bruvi and the options it provided, but we were having an issue with it and they did everything possible to make sure we were taken care of. It is freaking that a company stands behind their product like this!
20 reviews
This profile includes customer reviews collected from external platforms.
I really liked my Bruvi and the options it provided, but we were having an issue with it and they did everything possible to make sure we were taken care of. It is freaking that a company stands behind their product like this!
Collected reviews contains 20 reviews dated Jul 28, 2023 through Sep 15, 2026.
Calculated from published review ratings and dates. Coverage may be partial; these counts describe the feedback available here.
The Bruvi coffee maker is a really innovative product. The design is visually appealing and it's easy to use. There's a delicious broad range of coffee flavors to choose from. I love coffee, own a few brewing machines, and Bruvi is by far my favorite!
The low acid brew option has enabled me to enjoy coffee regularly again. On top of that they have awesome choices for coffee. Looking forward to the tea options as well. I use it every day sometimes multiple times a day that’s the best feedback I can give.
I haven't had my Bruvi long and I don't drink coffee every day, but I sure enjoy the quickness of it and also the fact I have options, like hot water for my tea. It is a very neat and clever machine.
I love my Bruvi! I used to spend a ton of money each day on a latte. I don't do dairy, so it was over $6/day it was getting annoying. Now with my Bruvi and a $35 milk steamer I can recreate a better latte/mocha at a fraction of the cost!
Update: Bruvi did offer to get a discounted shipping label for me, which was about $42 instead of nearly $100, which was nice. I still think the return policy should be more obvious, especially since it's so expensive to ship. But they did help, so I changed my rating. I bought Bruvi as a gift, and the recipient cannot use it. Unfortunately, Bruvi doesn't offer return shipping, so I have to choose whether to return it and pay nearly $100 to ship it back, or I can give it away (or try to sell it for local pickup). I understand they say they can't afford to pay return shipping, but if they aren't going to do that, perhaps they should make buyers aware in an obvious way before taking their money for a $400 machine.
Impressive machine, lousy coffee! I tried most of the B-Pods available for the Bruvi machine and I was very disappointed. The Coffee tastes almost like plain water. The fact that Bruvi does not offer the option of 4 Oz cups (which Keurig does), contributes to the coffee-water ratio issue. I just ordered a reusable pod, and I'll test it with my own coffee. Another issue is the slow shipping method; it took 11 days for the machine to arrive. Bruvi charges double the price (or more) than similar machines, yet they choose the cheapest/slowest shipping method. (At least give the customer an option of paying for faster shipping).
A great coffee machine. Brews quickly and allows you to customize in many ways. Lots of favor choices. Very happy customer.
Best coffee maker ever! I use it everyday ...the coffee choices taste amazing! You must get one!!
This is a very unique coffee maker. Good engineering and options, as well as smartphone capabilities . The coffee pack has great variety and a clean smooth taste that wakes up my brain. And the sale price was the icing on the cake..