20 reviews
This profile includes customer reviews collected from external platforms.
I’ve bought clothing from tentree for a couple of years now. The clothes are nice enough but my recent purchase of 4 t-shirts came with a fedex duty and tax invoice that was almost half the price of the total order, as well as a shipping fee for tentree. Won’t be buying from them again
Collected reviews contains 20 reviews dated Mar 24, 2026 through Oct 10, 2026.
Calculated from published review ratings and dates. Coverage may be partial; these counts describe the feedback available here.
Review text is not licensed for republication.
I really liked this company for their good quality clothes and sustainable ethos. However, my most recent order was shipped from the US (previously shipped from Europe) and I received a notification that I owed import taxes on it. When the order arrived I wanted to return a few items that didn't fit, but some were ineligible for return (not custom items and not mentioned when the order was placed) and for the one item that was eligible to return, I had to print my own address label and pay for the return myself (to the United States). Really poor customer service and I will now shop elsewhere.
Tentree has sent me only half of my order, because they don’t track what they have in stock. Don’t buy online. You might see a hoodie they don’t even have. Customer service doesnt even respond.
I absolutely love the hats I got, especially the bucket hat. The colors are just like shown in the photos. Customer service was also very responsive and helped resolve a shipping concern asap.
I order a product..it was well over a week before getting it. It was the wrong size so had to return/Fed Ex it..requesting a different size. Waiting over another week tracking kept showing it's just sitting in. Warehouse. Contacted the delivery service they keep sending me the same msg that they will have to contact their warehouse to find out what is happening. Then I contact Tentree and I have gotten 2 responses that I need to wait a little longer. Now into second week. I've still be charged and have no product. This is the absolute worst service I've ever experienced online. Very unfortunate as I like to support Canada companies. But I will stay on this for my refund and I will absolutely NEVER make another purchase with this company.
I've ordered from them a few times in the past and enjoyed their apparel, but now I've been waiting over a week for my order to ship and have had no response from customer service. Not great.
Firstly I had ordered their surprise box but had ordered as a size small. When it arrived I opened it and before realizing that all garments were size small, I found all the garments to be excellent. I had 2 T shirts, a jacket, a hat and a pair of shorts. I sent a reply email to Tentree saying I had ordered the wrong size and they allowed me to return everything free. I then ordered a second box in my proper size and was even more pleased with what was inside: a flannel shirt, hat, shorts, pants and long sleeve ribbed T shirt. The quality is excellent as usual.
At first, I was reluctant to order from a company with no telephone number to reach for customer support (I am from the old School😉). However, I have to admit that I am extremely satisfied with the service provided to me by Isabella at customer service. And on top of this, I love my Lookout Long Puffer🥰. Very good value for money!
I received a beautiful tentree wool sweater for Christmas from my husband. Unfortunately it had a defect - and I sought out customer service for a remedy. They were quick to respond and guided me through the process to fix my issue. Wow- incredible service from Isabelle and the outcome was more than I ever expected!!