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This company is solid
This company is solid. They make great high quality clothes and IF something goes wrong, their customer service team rocks. They are committed to sustainability in every way.
20 reviews
This profile includes customer reviews collected from external platforms.
This company is solid. They make great high quality clothes and IF something goes wrong, their customer service team rocks. They are committed to sustainability in every way.
Collected reviews contains 20 reviews dated Mar 24, 2026 through Oct 10, 2026.
Calculated from published review ratings and dates. Coverage may be partial; these counts describe the feedback available here.
Excellent customer service! My exchange was processed quickly and correctly. The clothing is superior to any brand I have bought online. Happy to support this company.
I ordered 3 mystery boxes from Tentree. upon arrival, it was found that several items were the wrong size. I contacted customer support and they were extremely helpful in sending out the proper items quickly. The quality of the Tentree items is excellent, and the customer service is fantastic. I will purchase more items in the future.
Excellent customer service. Although I was sent one item that didn't exactly match the description, the issue was handled quickly, with a very satisfactory outcome. I remain a loyal customer.
I purchased a Nimbus Long Rain Coat from Tentree this last spring and just love it. I was happily surprised at the quality of the garment, the confection, style, the cut, style and color all together. On top of that the fabric is made from recycled plastic bottles! ...and guaranteed rainproof. Exactly what I was looking for. Totally waterproof coats or jackets are not that easy to find. I didn't know about Tentree so it was a nice discovery, a great find also since it is a Canadian company. I believe these are reliable people, with a good Customer Service as well.
I ordered for the first time from Tentree, excited about their non tox options. Unfortunately the size didn’t fit on a final sale product, even though I followed the size chats. When I contacted customer service, not only was the response time very quick, but she went above and beyond to help me resolve the issue. The customer service was top notch, and for that, I give 5 stars. I will definitely be trying to order something again, but if you’re unsure of sizing or want exact garment measurements, I’d suggest to contact them first, especially for final sale products. Thank you Tentree!
I have purchased quite a few items over the last several years from tentree. But my purchasing has really ramped up in the last year due to significant weight loss. tentree also partnered with SuperCircle to allow trade-in recycling that allows me to get store credit for clothing from tentree and any other brands. Their mission to plant trees for every item sold is wonderful and their clothing and accessories are some of the most comfortable and quality pieces in my closet. I recently had an order that was delivered with a missing item. The customer service team (shout out to Isabella!) was responsive and swiftly replaced the item that was missing. Great comfortable products! Great customer service! Great mission! One of my favorite clothing brands!
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I absolutely love the hats I got, especially the bucket hat. The colors are just like shown in the photos. Customer service was also very responsive and helped resolve a shipping concern asap.
Firstly I had ordered their surprise box but had ordered as a size small. When it arrived I opened it and before realizing that all garments were size small, I found all the garments to be excellent. I had 2 T shirts, a jacket, a hat and a pair of shorts. I sent a reply email to Tentree saying I had ordered the wrong size and they allowed me to return everything free. I then ordered a second box in my proper size and was even more pleased with what was inside: a flannel shirt, hat, shorts, pants and long sleeve ribbed T shirt. The quality is excellent as usual.