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R
Reviewer
1.0 / 5
They have the worst customer service
They have the worst customer service. I ordered 4 things, they lost one and it’s been a month and they are still ‘investigating’ and refusing to issue me a refund.
I wanted to exchange something and they said I can’t get store credit can only exchange with another product of a higher value even when I was ready to lose the extra money
because their return portal is the worst UX ever.
Lastly they have system generated emails which have very different terms and conditions and then send you emails saying that’s just system generated and for you this specific policy applies . I have so much more to say how unfriendly the whole customer experience was but I wasted way too much time. Also I order a lot from similar stores and I’ve never had such a disappointing experience anywhere else.
The worst service ever for the worst material suta is selling at high price.after informing with the images they r giving excuses that its delicate silk product and used roughly..I hv not bought a blouse at 3800 to get this kind of material condition after an use only.i only worn it once..apart from this I dnt understand how to rough use blouse..please maintain your quality and be at that level to resolve genuine issue of customer..dnt sell road side product at this high price to snatch money.
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1.0 / 5
Received a saree of very poor...
Received a saree of very poor quality.What is shown in the customer review photos are good. But i think they are not sending same quality product to all orders. I received a pitiable quality one.Please don't buy it, it's totally wasting of time and money.Very very very disappointed. Even my maid does not wear such cheap saree. Its a very 3rd class and worst quality product i will never say any one to buy it
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1.0 / 5
Order no
Order no - S22-292336
My partner travelled to Mumbai and Bought 28000 worth of stuff from Santa Cruz shop.
I’ve sent the picture of saree and blouse I wanted to my partner, however the staff accidentally gave different blouse of same color.
After coming back to Australia when I opened his bag, I’ve realised that the blouse isn’t the right one.
I called suta immediately, and the lady said “you have to exchange it in 10
Days”.
I explained her the situation twice that my partner is back to Australia, but he will be travelling again next month, can he please exchange it then ?
And the lady said she will check with the department and will WhatsApp me!
Denied to Help!!!
You need to go extra mile sometimes to help. But here, nobody’s interested!
Once they made sale, they don’t care and not ready to understand the situation at all!
Waste of money and time!
Never going back!
Never!