20 reviews
This profile includes customer reviews collected from external platforms.
Suta is largely online.While the buying process is simple and quick- obviously in a hurry to offload their products, if you don’t like what , you are stuck with it.NO exchange or return policy.Which is quite amazing considering that brands bigger them then have that policy.Especially since online buying can be quite deceptive.
Collected reviews contains 20 reviews dated Jun 4, 2022 through Oct 3, 2026.
Calculated from published review ratings and dates. Coverage may be partial; these counts describe the feedback available here.
Pathetic logistics No proactive updates Website sucks on order tracking False commitments Don't advertise if you can't live upto ur brand name Shame !!!!!! My money is stuck for 15 days.... are they gonna give me a refund with interest ? When I queried their cancellation process on chat, there was NO RETENTION AT ALL, A direct okay for cancellation was offered... DO NOT BUY THEIR PRODUCTS ONLINE... I AM STUCK !!!!
Dear SUTA, this is not about the discount. It is about the way you treat a customer. I recently ordered two co-ord sets from SUTA. They were discounted, yes. But what arrived at my doorstep was genuinely disappointing. Late delivery - The products were barely packaged. The fabric was extremely crumpled and wrinkled, and the entire package looked as though the products had simply been wrapped up and sent out without any care or attention. I want to be very clear: *I have absolutely no problem buying discounted products.* What I do have a problem with is the assumption that because a product is discounted, the customer should accept a significantly compromised experience. When I raised the issue, I was told that discounted products are non-returnable. That raises a very basic question: ::: **re discounted products being sold simply because they are discounted, or are customers expected to accept products that may not meet the brand's usual standards?** If a product has a defect, damage, manufacturing issue, old-stock concern or any other reason for being sold at a discount, customers deserve transparency about it. A discount is a pricing decision. It is NOT permission to compromise on how a customer is treated. SUTA may be a large and successful brand, and perhaps doing extremely well financially. But no amount of growth, scale or revenue replaces the fundamentals of customer experience. A customer should feel that their order was packed with care and sent with pride. This one certainly did not. I am tagging SUTA and its founders because I genuinely hope someone in the leadership team sees this, looks into what happened, and asks whether this is really the standard the brand wants to stand for. I am not asking for special treatment. I am asking for accountability. Pooja Singh #SUTA #CustomerExperience #CustomerService #D2C #BrandExperience
Amazing collection they have must tired it. Please nice n polite staff too. Lucky is very polite
Purchased a saree and blouse but ultimately had to cancel it because of anticipated delays in the Mumbai rain. I was flying out for my graduation and wanted to wear the saree but my departure date was the same as the delivery date. I appreciate how proactive the Suta team was in allowing a cancellation and refund after shipping. Not every brand does it! :)
The company customer care is very not supportive. They won’t provide you solution instead like to be rude and argue. First time purchase, very bad experience..Not recommend!
Very annoying service. I have checked few products and added item to cart but not placed since I feel it's costly. I got continuously calls and whatsapp messages then I have removed from cart. Even after that also I have received calls from the team to follow up with me to busy. If I'm interested I will buy and I don't need any follow-ups as kids get follow-ups for studying. Worst experience and I will never place an order for sure.
I ordered 2 sarees from suta and paid $137 and haven’t received the sarees yet - I keep following up with them , initially they keep saying check email - I’ve no email of where to get it or pay customs or any link - it was not even mentioned - now no response at all - neither they are refunding nor sending sarees ! Bad experience !!!!
Absolutely horrible quality , faded in 2 washes , rude and arrogant owners over priced and over hyped , please buy from local shops
I ordered a readymade blouse from Suta and when I received it, it didn't fit me well, so I requested for an return label. I was told that it cannot be returned as I used a coupon code (for Rs 140 on a blouse that sold for Rs 2200) that had the coupon code name "NORETURN". I told the customer service rep that coupon code names do NOT mean much, it's just some word that is attached to a certain amount or percentage off, and unless you clearly state that the product cannot be returned if the coupon is applied, it doesn't mean anything. I revisited the website to check if there's any such verbiage at the time of placing the order - the website does NOT warn the customer that the order cannot be returned. On top of that, I was told that even if I am allowed return the product, they only issue a store credit, so you are literally forced to buy a crappy product from a store that doesn't quite care about its customer base or long term growth. Suta doesn't deserve my money, I will take my business elsewhere. I would give it a ZERO rating if I could.