20 reviews
This profile includes customer reviews collected from external platforms.
Pathetic logistics No proactive updates Website sucks on order tracking False commitments Don't advertise if you can't live upto ur brand name Shame !!!!!! My money is stuck for 15 days.... are they gonna give me a refund with interest ? When I queried their cancellation process on chat, there was NO RETENTION AT ALL, A direct okay for cancellation was offered... DO NOT BUY THEIR PRODUCTS ONLINE... I AM STUCK !!!!
Collected reviews contains 20 reviews dated Jun 4, 2022 through Oct 3, 2026.
Calculated from published review ratings and dates. Coverage may be partial; these counts describe the feedback available here.
Dear SUTA, this is not about the discount. It is about the way you treat a customer. I recently ordered two co-ord sets from SUTA. They were discounted, yes. But what arrived at my doorstep was genuinely disappointing. Late delivery - The products were barely packaged. The fabric was extremely crumpled and wrinkled, and the entire package looked as though the products had simply been wrapped up and sent out without any care or attention. I want to be very clear: *I have absolutely no problem buying discounted products.* What I do have a problem with is the assumption that because a product is discounted, the customer should accept a significantly compromised experience. When I raised the issue, I was told that discounted products are non-returnable. That raises a very basic question: ::: **re discounted products being sold simply because they are discounted, or are customers expected to accept products that may not meet the brand's usual standards?** If a product has a defect, damage, manufacturing issue, old-stock concern or any other reason for being sold at a discount, customers deserve transparency about it. A discount is a pricing decision. It is NOT permission to compromise on how a customer is treated. SUTA may be a large and successful brand, and perhaps doing extremely well financially. But no amount of growth, scale or revenue replaces the fundamentals of customer experience. A customer should feel that their order was packed with care and sent with pride. This one certainly did not. I am tagging SUTA and its founders because I genuinely hope someone in the leadership team sees this, looks into what happened, and asks whether this is really the standard the brand wants to stand for. I am not asking for special treatment. I am asking for accountability. Pooja Singh #SUTA #CustomerExperience #CustomerService #D2C #BrandExperience
The company customer care is very not supportive. They won’t provide you solution instead like to be rude and argue. First time purchase, very bad experience..Not recommend!
Very annoying service. I have checked few products and added item to cart but not placed since I feel it's costly. I got continuously calls and whatsapp messages then I have removed from cart. Even after that also I have received calls from the team to follow up with me to busy. If I'm interested I will buy and I don't need any follow-ups as kids get follow-ups for studying. Worst experience and I will never place an order for sure.
I ordered 2 sarees from suta and paid $137 and haven’t received the sarees yet - I keep following up with them , initially they keep saying check email - I’ve no email of where to get it or pay customs or any link - it was not even mentioned - now no response at all - neither they are refunding nor sending sarees ! Bad experience !!!!
Absolutely horrible quality , faded in 2 washes , rude and arrogant owners over priced and over hyped , please buy from local shops
I ordered a readymade blouse from Suta and when I received it, it didn't fit me well, so I requested for an return label. I was told that it cannot be returned as I used a coupon code (for Rs 140 on a blouse that sold for Rs 2200) that had the coupon code name "NORETURN". I told the customer service rep that coupon code names do NOT mean much, it's just some word that is attached to a certain amount or percentage off, and unless you clearly state that the product cannot be returned if the coupon is applied, it doesn't mean anything. I revisited the website to check if there's any such verbiage at the time of placing the order - the website does NOT warn the customer that the order cannot be returned. On top of that, I was told that even if I am allowed return the product, they only issue a store credit, so you are literally forced to buy a crappy product from a store that doesn't quite care about its customer base or long term growth. Suta doesn't deserve my money, I will take my business elsewhere. I would give it a ZERO rating if I could.
Excerpt from my post from other social medias. Reaching out to you with absolute frustration with my recent Suta online international order # SUTINT001952. The order is worth of USD378 and was placed on 28th September. The website then said any order above 99 USD qualifies for free shipping. Unfortunately here is not the case. The website said order dispatch would happen within 7 business days.After multiple follow-ups via various channels order was partially dispatched on 15th of October. One part of order tracking even not available via shop after 10 days. Now the DHL says I need to pay additional USD 23 for priority delivery.The email thread I initiated with customer support has been closed saying my ticket closed. I would like to cancel the entire purchase as I have had a terrible customer service experience and been overcharged due to in transparency. Appreciate any help here.
Suta sent me a defective and damaged piece. This is not a stitching defect — the product is clearly torn near the stitching. Selling such a damaged item, which appears to be used, is unacceptable and shows no goodwill towards the customer. This is not how a responsible seller should handle quality issues.
Pricy blouse, looks elegant but terrible, pathetic fit and the mid-rif is loose, but the bust armscye is awfully tight and I tried pulling off a stitch, worse, the armscye is nicked and cut off from sleeve attachment. XS is not the size they claim, it should be two sizes smaller A big no !