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SiteGround’s Customer Support Is Getting Harder to Reach Capture 360 Inc Negative Review Help Get professional help with negative reviews.
SiteGround is a great company, but unfortunately, its customer support experience has recently become frustrating. It seems increasingly difficult to reach customer service, as if the goal is to push customers toward premium support options. Customer support should be part of the overall user experience, not something that feels like an extra privilege. I had to try several different options just to find a way to contact support, and my issue wasn't even listed in the available categories. You end up going back and forth with the knowledge base and AI assistant, hoping to eventually reach a real person. SiteGround has built a strong reputation, but making customer support harder to access is a disappointing step in the wrong direction.