RuggableReviews

order 10497673 What a scam.

order 10497673 What a scam.. says you can return Sure! but for the full price of what you paid! I ordered a size that didnt work for a room and now I will give it to my favorite charity rather than REPAY the full price to send it back. SCAM

We have had our ruggable for 1 year...

We have had our ruggable for 1 year now. It covers a big chunk of the kitchen floor including near the sink, stove and food prep areas. Obviously it is in a high traffic area with food and occasional water. After 1 year we just washed it and had great results. It is too big for a washing machine. We laid it out on a clean concrete slab outside. I sprayed Resolve carpet cleaner around the edges (edges showed the most dirt). For the rest I used a diluted solution of warm water and Dawn. Then I scrubbed it with a soft deck brush. I rinsed with the hose and a pressure nozzle. Then I let dry in place because it was quite heavy from all the water. It was a 90* day and it dried in about 6-7 hours. For the last 2 hours I moved it to our outside clothes drying line to finish drying top and bottom . I have read the negative reviews. I can’t comment on customer service or return policy because we liked the rug. Yes it is thin which is what we wanted for our kitchen. It it totally non slip.

Cheap rugs and gated/biased reviews

The rugs are cheap white rugs with a thin printing on them. The website only allows certain reviews after the return window has ended, not allowing me to warn people about the terrible quality. I seriously can't believe how horrible the rug I received looks. It's like a cheap printed blanket, not a real rug. If you want to return it for a refund, you have to pay a "handling fee".

Dont fall for their expedited shipping...

Dont fall for their expedited shipping since it is a way to extract more money from you. The take two weeks to “ make” the rug and then put you on the top of the list to send. It says two day shipping. Could have purchased similar rugs on Amazon for half the price and free shipping. Infuriating. Never shopping from them again.

Non-existent customer service after purchasing

I spent $2600 on a few rugs. The issue with the lack of customer service after purchasing. A ticket is created, a generic response is sent and their response time is at 72 hours now without a human reaching out. With high AOV purchases in particular this is really unacceptable. Ruggable - you need to review your customer service SOP's.

Did I make a deal with the devil?

Buying from Ruggable is what I can only imagine is like making a deal with the devil. I sold my soul for the convenience of machine wash ability only to suffer the unforeseen consequences of wrestling with the Velcro pad and the rug. A quick vacuum? Out of the question. You’ve now snagged every corner and pulled it away from the pad resulting in misaligned edges. The wrinkle that formed from the last time you pulled up an edge? You’re now tripping over it and creating even more of a wrinkle that inevitably forces the edges of the rug and pad even further apart. If you’ve finally reached a mental state that’s willing to peel the evil things apart and actually wash the rug.... Your only reward is to then cuss up a storm and sweat through your bra to line up the edges and smooth out the wrinkles. If any one is wondering how my night is going just read the last part. Worst overpriced rug purchase of adulthood so far.

Don’t recommend it

Don’t recommend it. They only give you one chance to exchange it .

On the floor since we moved

When we moved 4 years ago, we bought a runner for the kitchen. It's been spilled on more times than I can count, and it's been thrown in the washer probably twice that many times. We couldn't be happier with a rug that is positioned in a heavy traffic area. It's all I'd ever put there! Nothing has frayed, worn or torn. The price is extremely reasonable.

I really wanted to love Ruggable but I can’t

I really wanted to love Ruggable, and overall I think the rugs themselves are great and perfect for a home with four large dogs. Over the past three months, I’ve purchased more than $3,000 worth of Ruggable rugs, so this review comes from a loyal customer who genuinely wanted to continue buying from the company. My disappointment is with Ruggable’s exchange policy. I recently purchased eight rugs and needed to exchange five because they didn’t look right in my space. The day after receiving them, I immediately initiated an online exchange. I chose the exchange option because returning the rugs would have resulted in a refund that was less than what I originally paid due to return deductions. At the time of my exchange, the replacement rugs were included in Ruggable’s 30% off promotion. I assumed the current sale price would apply, but instead I was charged full retail because exchanges are not eligible for promotional pricing. What made this especially frustrating was learning afterward that I could have canceled the exchange, returned the rugs, and placed a brand-new order using the 30% discount. By the time I was given that option, I had already packed and shipped all five rugs back together in one box. The policy effectively penalizes customers regardless of which option they choose. If you return your rugs, your refund may be reduced by return deductions. If you exchange them, you lose access to the current sale price. Customer service explained that my original discount had been “honored” through an exchange credit, but that credit was simply the amount I had already paid—it wasn’t an additional discount or benefit. For me, this isn’t really about the money. It’s about fair pricing, transparency, and a policy that feels misleading. The customer service representatives were polite and professional, and my frustration is with the policy—not the people. I hope Ruggable reconsiders this policy because it discourages exchanges, encourages unnecessary returns, and creates a disappointing experience for otherwise loyal customers.