Ratings reflect reviews published here and may not represent every customer. Separate review collections keep their own averages. Profiles without published reviews remain unrated.
This profile includes customer reviews collected from external platforms.
R
Reviewer
1.0 / 5
I have not received my rug and it’s been over a month and I paid for quick ship
I am extremely disappointed with my experience. I ordered a rug that was explicitly marked as "Quick Ship," expecting it to arrive promptly. It has now been over a month, and I still have not received my order.Paying for a priority shipping option only to be left waiting for weeks with zero delivery is unacceptable. Customer service has not resolved this, and I am still without my product. Save yourself the headache and buy from a company that actually fulfills their shipping promises. 1/5 stars.
order 10497673 What a scam.. says you can return Sure! but for the full price of what you paid! I ordered a size that didnt work for a room and now I will give it to my favorite charity rather than REPAY the full price to send it back. SCAM
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1.0 / 5
Cheap rugs and gated/biased reviews
The rugs are cheap white rugs with a thin printing on them. The website only allows certain reviews after the return window has ended, not allowing me to warn people about the terrible quality. I seriously can't believe how horrible the rug I received looks. It's like a cheap printed blanket, not a real rug.
If you want to return it for a refund, you have to pay a "handling fee".
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1.0 / 5
Dont fall for their expedited shipping...
Dont fall for their expedited shipping since it is a way to extract more money from you. The take two weeks to “ make” the rug and then put you on the top of the list to send. It says two day shipping.
Could have purchased similar rugs on Amazon for half the price and free shipping. Infuriating. Never shopping from them again.
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1.0 / 5
Did I make a deal with the devil?
Buying from Ruggable is what I can only imagine is like making a deal with the devil. I sold my soul for the convenience of machine wash ability only to suffer the unforeseen consequences of wrestling with the Velcro pad and the rug. A quick vacuum? Out of the question. You’ve now snagged every corner and pulled it away from the pad resulting in misaligned edges. The wrinkle that formed from the last time you pulled up an edge? You’re now tripping over it and creating even more of a wrinkle that inevitably forces the edges of the rug and pad even further apart. If you’ve finally reached a mental state that’s willing to peel the evil things apart and actually wash the rug.... Your only reward is to then cuss up a storm and sweat through your bra to line up the edges and smooth out the wrinkles. If any one is wondering how my night is going just read the last part. Worst overpriced rug purchase of adulthood so far.
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1.0 / 5
Don’t recommend it
Don’t recommend it. They only give you one chance to exchange it .