20 reviews
This profile includes customer reviews collected from external platforms.
I spent $2600 on a few rugs. The issue with the lack of customer service after purchasing. A ticket is created, a generic response is sent and their response time is at 72 hours now without a human reaching out. With high AOV purchases in particular this is really unacceptable. Ruggable - you need to review your customer service SOP's.
Collected reviews contains 20 reviews dated Jul 22, 2026 through Oct 13, 2026.
Calculated from published review ratings and dates. Coverage may be partial; these counts describe the feedback available here.
I really wanted to love Ruggable, and overall I think the rugs themselves are great and perfect for a home with four large dogs. Over the past three months, I’ve purchased more than $3,000 worth of Ruggable rugs, so this review comes from a loyal customer who genuinely wanted to continue buying from the company. My disappointment is with Ruggable’s exchange policy. I recently purchased eight rugs and needed to exchange five because they didn’t look right in my space. The day after receiving them, I immediately initiated an online exchange. I chose the exchange option because returning the rugs would have resulted in a refund that was less than what I originally paid due to return deductions. At the time of my exchange, the replacement rugs were included in Ruggable’s 30% off promotion. I assumed the current sale price would apply, but instead I was charged full retail because exchanges are not eligible for promotional pricing. What made this especially frustrating was learning afterward that I could have canceled the exchange, returned the rugs, and placed a brand-new order using the 30% discount. By the time I was given that option, I had already packed and shipped all five rugs back together in one box. The policy effectively penalizes customers regardless of which option they choose. If you return your rugs, your refund may be reduced by return deductions. If you exchange them, you lose access to the current sale price. Customer service explained that my original discount had been “honored” through an exchange credit, but that credit was simply the amount I had already paid—it wasn’t an additional discount or benefit. For me, this isn’t really about the money. It’s about fair pricing, transparency, and a policy that feels misleading. The customer service representatives were polite and professional, and my frustration is with the policy—not the people. I hope Ruggable reconsiders this policy because it discourages exchanges, encourages unnecessary returns, and creates a disappointing experience for otherwise loyal customers.