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Quick Response
Always responds promptly.
20 reviews
This profile includes customer reviews collected from external platforms.
Always responds promptly.
Collected reviews contains 20 reviews dated Apr 11, 2025 through Jul 8, 2026.
Calculated from published review ratings and dates. Coverage may be partial; these counts describe the feedback available here.
I purchased these Rothy’s sandals from Nordstrom but didn’t wear them until a year later. Immediately upon first use, I noticed a defect that must have been present from the start. I reached out to Rothy’s for support, but they refused to help and referred me back to Nordstrom, which can’t assist because I’m outside their return period. Very disappointed with both the product quality and lack of manufacturer support.
I tried to return a pair that were clearly not marked final sale, but had become final sale. They would not accept my return since the sizing was inconsistent. I tried a half size smaller, which was too small for a sale price of $90. The passive-aggressive customer service Members looked into my order. Told me I ordered wrong, which is why I called, and they said there’s nothing I could do. This will be my last pair of Rothy’s. I’ll be trying another brand.
I was told in the Rothys store that their driver loafer run small and to buy/order a size bigger. Bad advise, I wore them on vacation and the result was blisters on both feet. Ill advised. Unfortunately, I've had the shoes for 35 days, so my exchange for a smaller side window has expired. I'm stuck with a pair I can't comfortably wear!
Purchased a pair of final sale shoes from Rothy’s but it isn’t exactly cheap but the style is pretty so I went for it. Delivery was quick, got it in about 4 days via DHL but have to pay for it whereas Vivaia is free delivery. Recommendation on website was to size up and I kind of wished I didn’t as it came looser than I like it. Luckily I only went half size up so I can still wear it. Comfort wise, I feel like Vivaia shoes have more paddings and cushion hence so much more comfortable to wear but this felt rather flat in paddings. I am most likely to go back to Vivaia although Rothy’s styles looks better.
Don’t know why the reviews here are so low, I had a great experience with customer service communicating with Yassmine and Rania on my purchase. Had the shoes changed for new size as well, overall great product quality for the price and the looks are worth a lot more. Hope a store would open in UK soon!
I find it odd that all the reviews on their website are good despite the shoe I purchased being extremely uncomfortable. I myself was not allowed to leave a review which seems rather suss. The buckle clog, while cute, isn’t comfortable at all and I ultimately can’t wear them. I unfortunately missed the return window so I’m stuck with them.
Everything went wrong. First it took well over a month to get my order. Then the shoe sizing and fit was completely off, then when I ordered a smaller size they simply never came. When contacting customer service after a month they said they were out of stock this whole time even though the website shows they are available. Bad shoe, worse sizing, terrible experience
If I I could rate the customer service and The Goldfinch shoe a zero I would do so. There is no working phone number to talk to customer service, contacting the company though their website yields an irrelevant and unhelpful canned AI message, and when and if you reach a human being there is no flexibility in their return or exchange policy which is rigid and intractable. Buyer beware. Don't buy from this company.
The site has no way for me to leave a review for the multiple shoes I’ve purchased, which I find extremely suspect. The pointe 2.0 is horribly designed and each step you take, the back of the shoe scrapes your heel. You can’t wear them without band-aids, which I’ve also seen several people on Reddit complain about but this isn’t represented on the reviews Rothy’s actually shows on their site