20 reviews
This profile includes customer reviews collected from external platforms.
Everything went wrong. First it took well over a month to get my order. Then the shoe sizing and fit was completely off, then when I ordered a smaller size they simply never came. When contacting customer service after a month they said they were out of stock this whole time even though the website shows they are available. Bad shoe, worse sizing, terrible experience
Collected reviews contains 20 reviews dated Apr 11, 2025 through Jul 8, 2026.
Calculated from published review ratings and dates. Coverage may be partial; these counts describe the feedback available here.
If I I could rate the customer service and The Goldfinch shoe a zero I would do so. There is no working phone number to talk to customer service, contacting the company though their website yields an irrelevant and unhelpful canned AI message, and when and if you reach a human being there is no flexibility in their return or exchange policy which is rigid and intractable. Buyer beware. Don't buy from this company.
The site has no way for me to leave a review for the multiple shoes I’ve purchased, which I find extremely suspect. The pointe 2.0 is horribly designed and each step you take, the back of the shoe scrapes your heel. You can’t wear them without band-aids, which I’ve also seen several people on Reddit complain about but this isn’t represented on the reviews Rothy’s actually shows on their site