20 reviews
This profile includes customer reviews collected from external platforms.
Terrible packing job! The box was ripped and damaged, and one side was completely covered in packing tape. There were no inserts in the box to protect the pan from damage. When I contacted Made-in, they basically didn't care. For a pan this expensive, I expected better!
Collected reviews contains 20 reviews dated Aug 28, 2026 through Oct 10, 2026.
Calculated from published review ratings and dates. Coverage may be partial; these counts describe the feedback available here.
Communication was fast and friendly, the staff very helpful, the goods packed neatly and safe.
I bought the 3-piece frying pan set after seeing glowing reviews everywhere and getting pulled in by their marketing campaigns. Within less than a month of normal use, the bottoms of all three pans bowed and warped. They no longer sit flat on the hob. Because they rock back and forth, heat distribution is completely uneven - oil pools on one side, food cooks inconsistently, and using them is an exercise in pure frustration every single time I step into the kitchen. Premium cookware should not deform under standard cooking conditions in under four weeks. I hadn't bothered to write a review until now, but seeing another relentless wave of their marketing pop up on my feeds pushed me over the edge. Don’t buy into the hype. The marketing budget is clearly doing all the heavy lifting here, because the actual product does not hold up.
I bought a 12.5" carbon pan and it warped within weeks. It's now raised in the center and everything slides to the edges. After this happened I googled it and apparently it's a common problem AND MadeIn refuses to warranty it. I own expensive pans from Mauviel and cheap pans from Tefal and none of them ever warped. Stay away from MadeIn.
First, the pans are good. They let themselves down with customer service. I returned a pan on the 29th of August. This has been lost by royal mail, and despite having proof of return Made In have not refunded the order. I expect them to have refunded, and then deal with Royal Mail for the lost item. Such a shame - I really like the pans but I don't want to have to deal with a company where I have to resort to a credit card dispute to get my money back - so short sighted.
I ordered a 10 piece cookware set for £559.20, the pots and pans arrived scratched, damaged and not to an acceptable standard, which Made In agreed. I contacted customer service, returned the items as per their instructions and Royal Mail tracking confirms that the return was delivered to Made In on 1 September. Made In told me I would receive my full refund within 7–10 business days of this date. However, after following up over 2 weeks later, I was told their warehouse could not locate the return and therefore they would not process my refund. I have now been advised my Made In to dispute the payment with my bank. I have provided proof of delivery and all relevant correspondence to Made In, but I am still without my £559.20 refund. Very frustrating experience from the very start and awful customer service. I would not recommend this company based on my experience.
Amazing Products, Amazing Customer Service!
Beautifully, well-made cookware with outstanding customer service as a bonus. The pans are lovely and durable. The customer service experience was among the best I've ever experienced. They (MJ) took time to listen, investigate and find a solution. I was impressed all the way around. You will be too!
They have sent the wrong item. No customer service number to phone. Avoid. Unprofessional.
The customer service provided was excellent! We had an issue with one of the oven pans we have from Made In. They resolved it in a very quick and efficient manner. Highly recommend!