Made InReviews

Non-Existent Pre Sales UK Support so made long distance call to USA!!!

I already own two made-in saucier pans and they are superb!!! I would buy them over and over again... BUT, on Sunday, I decided to buy a Le Creuset Enamel Saucepan and while looking I saw that Made-In also had a comparable enamel saucepan with 20% off the £149 original price. I was most interested in this saucepan and had a few questions before purchase, but was a bit concerned as the advert said 20% off this week, but didnt say when the week ended. I thus filled out the online contact form and asked my questions and told them i needed an answer as soon as possible due to the sale - this was Sunday afternoon... then by late Monday morning I had not had a response so I emailed them directly expressing the urgency of my request and by late afternoon had not had a response to either of my contacts, but amusingly had had an advertisement email so they had put me back in their system (made-in is a very agressive, full on, marketing company)... well, i was in a panic and decided to call the USA arm of the company to see if they could answer my question as the UK branch does not have a phone line - UK is contact form/email only... I called long distance to the USA and luckily my call was answered within a few minutes and the USA customer service representative was amazing, patient and everything one could ask for... she quickly sorted out my questions which were about size (too bad the website doesn't show the measurements on a pan instead of just listing them) and I ordered the pan from the UK site and I was sent a despatch email within a few hours along with a few more marketing emails, but I still have not had a reply from my original two queries two days later!!! What a shame! Had I not already owned two made-in pans and had the equivalent Le Creuset pan not been nearly £60 more, there is no way I would have ordered from this company, but alas I have and I imagine the pan will be lovely from a company with as bad as customer support as one could get, 0 out of 10!!! Shame on you made-in-cookware UK!

Refund refused as Made In warehouse cant find the return

I have returned an order 3-weeks ago with tracking confirmation from the shipping label confirming the return as complete. Made In Cookware have told me that they are refusing to refund my money because they have misplaced the return in their warehouse and for 3-weeks have been "trying to locate" my return. Pan was received with what sounded like a piece of metal rattling around in the handle, quality was definitely not what I was expecting, clearly just a massive marketing budget rather than genuine reviews. Good luck if anything goes wrong with your order, customer service just keeps sending the same rambling, bot generated response. I would say after 20 years in kitchens, buy pans from literally anywhere else, don't believe the purchased hype.

Terrible packing job!

Terrible packing job! The box was ripped and damaged, and one side was completely covered in packing tape. There were no inserts in the box to protect the pan from damage. When I contacted Made-in, they basically didn't care. For a pan this expensive, I expected better!

Slick marketing, terrible build quality - warped within a month

I bought the 3-piece frying pan set after seeing glowing reviews everywhere and getting pulled in by their marketing campaigns. Within less than a month of normal use, the bottoms of all three pans bowed and warped. They no longer sit flat on the hob. Because they rock back and forth, heat distribution is completely uneven - oil pools on one side, food cooks inconsistently, and using them is an exercise in pure frustration every single time I step into the kitchen. Premium cookware should not deform under standard cooking conditions in under four weeks. I hadn't bothered to write a review until now, but seeing another relentless wave of their marketing pop up on my feeds pushed me over the edge. Don’t buy into the hype. The marketing budget is clearly doing all the heavy lifting here, because the actual product does not hold up.

Warped within weeks.

I bought a 12.5" carbon pan and it warped within weeks. It's now raised in the center and everything slides to the edges. After this happened I googled it and apparently it's a common problem AND MadeIn refuses to warranty it. I own expensive pans from Mauviel and cheap pans from Tefal and none of them ever warped. Stay away from MadeIn.

No refund for returned item

First, the pans are good. They let themselves down with customer service. I returned a pan on the 29th of August. This has been lost by royal mail, and despite having proof of return Made In have not refunded the order. I expect them to have refunded, and then deal with Royal Mail for the lost item. Such a shame - I really like the pans but I don't want to have to deal with a company where I have to resort to a credit card dispute to get my money back - so short sighted.

No Refund Despite Proof of Return

I ordered a 10 piece cookware set for £559.20, the pots and pans arrived scratched, damaged and not to an acceptable standard, which Made In agreed. I contacted customer service, returned the items as per their instructions and Royal Mail tracking confirms that the return was delivered to Made In on 1 September. Made In told me I would receive my full refund within 7–10 business days of this date. However, after following up over 2 weeks later, I was told their warehouse could not locate the return and therefore they would not process my refund. I have now been advised my Made In to dispute the payment with my bank. I have provided proof of delivery and all relevant correspondence to Made In, but I am still without my £559.20 refund. Very frustrating experience from the very start and awful customer service. I would not recommend this company based on my experience.

They have sent the wrong item

They have sent the wrong item. No customer service number to phone. Avoid. Unprofessional.