Historical email linkage needs clear ownership and investigation
I own mncspace.com and contacted Hostinger on 11 October 2026 while trying to resolve a business-email setup blocker. Human support confirmed that my domain is currently under my account, but also reported a historical Hostinger email plan under a different masked account. I do not recognize or recall authorizing that association. Support said the plan was cancelled more than 30 days ago and they could no longer confirm whether mailbox addresses had been created. I appreciate that agents reviewed the issue and placed my grievance in a specialist queue. However, at the time of writing, I still have no case reference, named specialist, investigation timetable, or explanation of how the historical service was linked and authorized. The back-and-forth has taken time away from building MNC Space and left me concerned about accountability. I understand Hostinger cannot release a domain association inside Zoho. My request to Hostinger is separate: investigate its own historical service linkage, preserve relevant records, explain the owner-verification safeguards, and provide lawful owner-accessible or redacted findings and a clear resolution plan. This is not an allegation of a proven hack or unauthorized mailbox access; those facts remain unconfirmed. This review reflects my same-day experience, and the response windows I requested have not yet elapsed. I will update it when substantive findings and a resolution are provided.