40 reviews
This profile includes customer reviews collected from external platforms.
Hostgator support specialist Mary was very professional, knowledgeable and prompt with her service. I am very happy with her help in resolving my domain and hosting questions in a very professional manner. Thnak you Mary and Hostgator for your help.
Collected reviews contains 40 reviews dated Oct 6, 2026 through Oct 12, 2026.
Calculated from published review ratings and dates. Coverage may be partial; these counts describe the feedback available here.
More review history is needed to show a trend.
Hostgator spent time beyond what I might expect and determined the issue is on my side.
Support was able to help with my problem and resolve it promptly within a few minutes.
Shivani provided prompt, courteous, and (most importantly) very effective service! It was an issue that had been frustrating me for a while, but it was cleared up in just a few minutes. A model customer experience!
excellent response
Thank you so much for your support and for taking the time to assist me with the free full account restoration escalation. I truly appreciate your help and the way you handled my request. You have been very helpful, and I’m grateful for your prompt assistance. I’ll wait for the specialist team’s update. Hopefully, the issue will be resolved soon. Thank you once again for your time, patience, and support. 🙏❤️
For years I have been receiving fraudulent emails, sometimes even posing as a business I am working with. Some of those fraudulent emails are requesting I pay or my service will be terminated! Today a kind person on HostGator Chat helped me tremendously by changing the threshold for my email. This will put unwanted and even dangerous email in a spam box. I can always check for legitimate email before deleting. I'm 81 an alert documentary filmmaker & founder of an all-volunteer nonprofit with serious work to do, and always open to learning. Again, thank you HostGator!
HostGator has the best support for clients. I've tried other hosting sites before and no other can match them. It's AI integrated now as far as I can tell, but its real strength are the agents they hire. Well done, just keep it up!
Instant chat support for complex server issues at any hour.
The representative from Hostgator was extremely helpful and patient. Resolved my problem quickly. :)