20 reviews
This profile includes customer reviews collected from external platforms.
Shipping is ridiculously slow. Do not trust them if you need them to stick to the timeline they originally show you. We were fine with a two-week shipping estimate, but then it did not come until several days after the later date promised... wasn't even SHIPPED until a day or two before the promised date. So the package of two swim trunks missed the trip. Won't buy from them again.
Collected reviews contains 20 reviews dated Jun 13, 2025 through Oct 5, 2026.
Calculated from published review ratings and dates. Coverage may be partial; these counts describe the feedback available here.
Awful customer service! Never will order from this company again
The thing that separates Chubbies away from Gymshark, Reebok and Under Armour is their outstanding quality. Everything feels so good to the skin. Also their styles are so much more vast compared to their competitors. They have dark colours but also more fun designs which add more pop. Although I live in the UK they ship from the USA ultra fast. My last order I ordered on Monday and I had it on Wednesday. Chubbies don’t get the recognition they deserve.
Chubbies' customer service has room for improvement. With many consumers feeling fatigued by foreign call centers, communication challenges, and extended wait times to reach a representative, the current trend in customer service is moving towards digital channels such as email, text, or chat. Chubbies has adopted a primarily automated approach, aiming to enhance the customer experience; however, this method can result in delayed responses and lengthy chat queues, often redirecting inquiries to email. For example, customers may receive messages indicating that an agent will follow up via email if one is not immediately available. While Chubbies offers quality products, the complexity of their customer service process may lead some consumers to seek alternatives with more accessible support, such as Tommy Bahama, LL Bean, or Columbia. As a result, I prefer to shop with businesses that prioritize personal interaction in customer service.
I wear a 3XL swimtrunks in chubbies and they fit great!! The 7' Enguengos are my favorite!! they're high quality and I got them while they were on sale!! chubbies is an excellent brand name when it comes to making nice apparel or clothes especially swimtrunks and boardshorts. they have nice designs in their apparel!! not too expensive!! and have great sales!!
Terrible company. Ordered short over a month ago and still have not received them and they will not answer emails or return phone calls.
I bought two pairs of shorts over a month ago, paid and got sent all the tracking information. Tracking info never updated and no delivery has been made. Trying to contract customer services through email and no reply. Tried contacting customer services through chat and it's just AI, that doesn't help, and when passed onto a human I waited hours and no reply. Since the buy out, Chubbies has gone downhill in customer support and it's impossible to speak to anyone about my order, a refund or anything else.
If I could give zero stars, I would. I ordered a product on 15 june and paid extra for 2 day shipping. Almost a month later, still no sign on the delivery or any updates or customer service. Terrible company. Not to be trusted.
I’ve had two nearly identical bad experiences with Chubbies, one last year, and again this year. Both times involved delayed shipping, vague timelines, and poor communication. Last year, after my order was delayed, a rep named Melissa personally offered me a resolution: the $40 sale price plus 50% off for 3 months. I appreciated the gesture, until I found out most the items I wanted never came back in stock. I never got to use the offer, and it quietly expired. This year, I gave Chubbies another shot. Once again, my order was split and delayed beyond their stated shipping window. When I brought up last year’s broken promise and asked for a resolution that actually meant something, I was brushed off with a generic 15% code, the kind you send to anyone. When I pushed further, they told me “there’s nothing further we can offer.” This isn’t just about slow shipping. It’s about a clear pattern of overpromising, underdelivering, and refusing to take accountability. What’s worse is they acknowledge the prior issue but won’t make it right. Chubbies seems more focused on quirky branding than actually standing behind their customer experience. I’l came here to make sure others know what kind of “support” they can expect when things go wrong.
I’ve never had to return shorts for myself before — the quality is truly unmatched and worth every penny. That said, I captain a volleyball team and order team shorts from Chubbies every year, usually in the same sizes. This year, we had a few changes, and I ended up needing to make two separate exchanges. Dany and Erin made the whole process incredibly easy. I just sent a quick text, and they took care of everything. They even reassured me that it was ok, even though I repeatedly apologized and knew I was being a pain for sure lol. Being able to text and talk to a real person for help is a game-changer. The customer service was outstanding from start to finish.