20 reviews
This profile includes customer reviews collected from external platforms.
Very comfortable but after two months inner rear heal area holed. Contacted customer service to be told that despite the very little use of the shoes that nothing could be done. Poor quality and customer service
Collected reviews contains 20 reviews dated Aug 10, 2026 through Oct 7, 2026.
Calculated from published review ratings and dates. Coverage may be partial; these counts describe the feedback available here.
I ordered a pair of Allbirds trainers on 27 August. They were ordered in my usual size 6, a size I have consistently worn successfully in Allbirds and other brands. Unfortunately, the trainers I received are massively oversized and fit more like a size 7. I only tried them on recently, so I contacted Allbirds customer service to explain the situation and ask if they could make a goodwill exception to the 30-day return policy. I was only 7 days outside the return window and was more than reasonable in my request. I even offered to pay the return postage myself and accept a credit voucher rather than a refund. Allbirds still refused to help. I find this particularly shocking given that these shoes clearly do not fit as expected for the size stated, and I wasn’t asking for anything unreasonable. I was simply asking for a little customer service and goodwill. After spending money with a company like Allbirds, I expected much better. Instead, I was met with a rigid “30 days means 30 days” response, with zero attempt to find a reasonable solution. I am now left with an expensive pair of trainers that I cannot wear, despite ordering my normal size, and Allbirds would rather lose a customer than make a small goodwill gesture. Very disappointing. I would think twice about ordering from Allbirds again.
Ordered shoes ever a month ago and the shipping status still says waiting for label to be created, customer service says can not give a refund until delivered. Well they never got delivered!! Terrible customer service dept, will NEVER order from this company again!!!
I'm flat footed and prefer to be barefoot, so the shoes are perfect for that. I've probably bought 10-15 pairs from them. They do wear a lot easier than a regular tennis shoe, so be prepared to purchase again a year later (or sooner). My 2 stars comes from my most recent experience. I am 2 months in from my time of purchase and still waiting on my shoes. I can't seem to get a straight answer out of them, meanwhile am getting promotions about new styles coming out. This will be my last experience buying from them, unfortunately due to their customer service.
Don’t trust this company online! I placed my order online and paid for it. First, they didn’t send confirmation via email, I contacted them to find out what’s going on. After one week back and forth emails, finally they located my order. I thought what a relief, but no, it was just a beginning. They said order has been shipped, after 2 week nothing has arrived. Again emails of apologies, it’s my 4 week - Still nothing. They don’t want to refund either. It was a good company before, I have ordered with them, but since they closed all physical locations something has changed not in good way unfortunately.
I’ve been purchasing shoes from Allbirds for years. The quality from my last order is outrageously bad. I wore a pair of corduroy cruisers once, they tore up my heels so bad and sole is visibly lopsided. I asked customer services about a route forward and they send some AI note - forget it. You’ve lost a customer and I hope everyone reading this realises the brand has gone downhill. Don’t bother - even the sale prices aren’t worth it.
I first bought a pair of all birds when the company was brand new and they were great. I’m not sure what’s happened but quality control has gone way down, upon wearing my latest pair 6 times then running them through the recommended washing instructions on a cold wash cycle in a shoe bag the shoes have split in 4 places, I emailed the company and they couldn’t have cared less... I won’t be buying another pair
My sister and I bought a pair of shoes at Allbirds Marunouchi store. Right after we finished payment, we stayed inside the shop waiting for our Uber ride. Within less than 5 minutes after checkout, we were told to leave the store by an elderly silver‐haired female staff member, who was NOT our sales associate. We were paying customers and only wanted to wait briefly inside for our ride. This treatment was extremely disappointing. I question the customer service standard of this store.
Nice canvas shoes as they should be for the cost however after only a few months & outings they needed a repair. Customer service was totally unhelpful, did not follow the customer rights act and basically said go and buy some glue. Very disappointing given their quality ethos
Evri lost the parcel. I forwarded their emails saying that after investigating the issue (for a week) they couldn't find it and had to assume lost. Allbirds emailed to say they would look into it. Despite several emails responding to all their enquiries I have heard nothing after another week. The trainers - I have bought 3 pairs in person previously - are fine. Their customer service when something goes wrong, is appalling. Will never buy again once I finally sort this out. Although at the moment I am not sure how I going to manage that as they have stopped responding to my emails....