20 reviews
This profile includes customer reviews collected from external platforms.
I have loved allbirds in the past and have bought several shows from them. My latest pair bought earlier this year was a tree huggers sneakers and they were brilliant for a bit but the back material has very quickly split and now rubs against my ankle making them unfit to wear. I went back to the company but they class this as wear and tear and is not covered by warranted. Very disappointing.
Collected reviews contains 20 reviews dated Aug 10, 2026 through Oct 7, 2026.
Calculated from published review ratings and dates. Coverage may be partial; these counts describe the feedback available here.
I got about 10 months’ worth of wear out of my "Tree Dasher 2" pair before they fell apart (I switch to boots during the wetter and colder months). After roughly 8 months, I noticed that my right heel didn't feel comfortable and saw that the material inside the shoe had come apart, exposing the inner padding. Not long after that, the other inner heel started go as well. I contacted Allbirds for help but was told that they would do nothing because it was past the 30-day limit. It's a shame, really, because this is my third or fourth pair of Allbirds footwear and clearly the quality of the shoes has gone downhill, not to mention the poor customer service. Previously, the Tree Dashers would last me a good 2 years or more. I've already switched allegiances and opted for a new brand for my replacement trainers.
Overall shoes are great for walking and very comfortable BUT the Men’s Trail Shoes are not durable for outdoor trail running. They look good and have a nice tread for everyday use but the toes and side material tears within a few months. They are not true trail runners or can be used for outdoor activities. They are a walking shoe only.
I'm flat footed and prefer to be barefoot, so the shoes are perfect for that. I've probably bought 10-15 pairs from them. They do wear a lot easier than a regular tennis shoe, so be prepared to purchase again a year later (or sooner). My 2 stars comes from my most recent experience. I am 2 months in from my time of purchase and still waiting on my shoes. I can't seem to get a straight answer out of them, meanwhile am getting promotions about new styles coming out. This will be my last experience buying from them, unfortunately due to their customer service.
Evri lost the parcel. I forwarded their emails saying that after investigating the issue (for a week) they couldn't find it and had to assume lost. Allbirds emailed to say they would look into it. Despite several emails responding to all their enquiries I have heard nothing after another week. The trainers - I have bought 3 pairs in person previously - are fine. Their customer service when something goes wrong, is appalling. Will never buy again once I finally sort this out. Although at the moment I am not sure how I going to manage that as they have stopped responding to my emails....