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I have received the wrong sizes in my...
I have received the wrong sizes in my order, and it has been more than 10 days since I contacted customer service. I have not received any response, and the return is pending review.
20 reviews
This profile includes customer reviews collected from external platforms.
I have received the wrong sizes in my order, and it has been more than 10 days since I contacted customer service. I have not received any response, and the return is pending review.
Collected reviews contains 20 reviews dated Aug 10, 2026 through Oct 7, 2026.
Calculated from published review ratings and dates. Coverage may be partial; these counts describe the feedback available here.
I have five pairs of Allbirds, different styles . I have tried to raise a issue regarding the NZ remix’s , I washed them as the washing instructions on the Allbirds website, the insoles separately, then the body of the trainer on low in a gentle washing powder The actual body of the trainers now smell so bad , they are out in the garage because the smell is so bad I have been emailing Allbirds with my issue , looking back now they have fobbed me off, I spent £125 on a pair of trainers that are not fit for purpose PLEASE DO NOT BUY ,WASTE OF MONEY!!!
I decided to take the plunge and purchase a pair of Allbirds Tree Runner NZ shoes, after my husband raved about how great the brand is. However a year into having the shoes, I noticed the material was starting to pull away from the sole and me being one step closer to having my baby toe poking out for fresh air! This failure is happening on both sides. I finally made time to complain to Allbirds two days ago and was basically told they can’t do anything and that I should take my shoes to someone who might be able to repair the material before it rips completely! Let me be clear. I am not into fast fashion. I am happy to pay extra money for items that should last me for a long time. I prefer to have a smaller wardrobe filled with good quality products. I bought Allbirds shoes believing that they fit into this category. They do not. I believe a cheap pair of trainers from Temu would have lasted the same amount of time for one fifth of the price. The fact that absolutely nothing was offered to rectify this situation shows how the company don’t even believe in their own products. Not an offer of store credit, discount code - nothing. As a comparison, I had an issue with a pair of Levi’s, a small tear starting to develop in the jeans, and they offered an online voucher immediately for the same amount I paid for the current jeans. No kickback and not even a small gesture. This is how you retain a customer and how you turn a negative experience into a positive one. Not only will I not buy from Allbirds again but neither will my husband.
I’m so sad to say it but this company has gone completely downhill. I always liked their brand and some of their shoes, although every pair would make my feet really hot/sweaty. I still supported them. But they’ve lost my support. I placed an order 2 months ago and have yet to receive the order, or any communication about its delivery ETA. I even received an email refunding me for a couple of the socks I’d ordered as they had gone out of stock. If they were timely, the socks would’ve still been in stock! Absolutely ridiculous. I’m so disappointed.
I love the shoes I bought from All Birds, but within a week of purchasing them a thread had pulled at the front of the shoe- very obvious. I asked All Birds about an exchange or a repair. They refused to help as I was outwith the returns period. I accepted that but asked them about a repair, given they are speciality shoes. They still refused to help. The customer service may be a bot, as their responses are repetitive and do not properly engage. Very disappointing and will not buy from this company again.
Very comfortable but after two months inner rear heal area holed. Contacted customer service to be told that despite the very little use of the shoes that nothing could be done. Poor quality and customer service
I ordered a pair of Allbirds trainers on 27 August. They were ordered in my usual size 6, a size I have consistently worn successfully in Allbirds and other brands. Unfortunately, the trainers I received are massively oversized and fit more like a size 7. I only tried them on recently, so I contacted Allbirds customer service to explain the situation and ask if they could make a goodwill exception to the 30-day return policy. I was only 7 days outside the return window and was more than reasonable in my request. I even offered to pay the return postage myself and accept a credit voucher rather than a refund. Allbirds still refused to help. I find this particularly shocking given that these shoes clearly do not fit as expected for the size stated, and I wasn’t asking for anything unreasonable. I was simply asking for a little customer service and goodwill. After spending money with a company like Allbirds, I expected much better. Instead, I was met with a rigid “30 days means 30 days” response, with zero attempt to find a reasonable solution. I am now left with an expensive pair of trainers that I cannot wear, despite ordering my normal size, and Allbirds would rather lose a customer than make a small goodwill gesture. Very disappointing. I would think twice about ordering from Allbirds again.
Ordered shoes ever a month ago and the shipping status still says waiting for label to be created, customer service says can not give a refund until delivered. Well they never got delivered!! Terrible customer service dept, will NEVER order from this company again!!!
Don’t trust this company online! I placed my order online and paid for it. First, they didn’t send confirmation via email, I contacted them to find out what’s going on. After one week back and forth emails, finally they located my order. I thought what a relief, but no, it was just a beginning. They said order has been shipped, after 2 week nothing has arrived. Again emails of apologies, it’s my 4 week - Still nothing. They don’t want to refund either. It was a good company before, I have ordered with them, but since they closed all physical locations something has changed not in good way unfortunately.
I’ve been purchasing shoes from Allbirds for years. The quality from my last order is outrageously bad. I wore a pair of corduroy cruisers once, they tore up my heels so bad and sole is visibly lopsided. I asked customer services about a route forward and they send some AI note - forget it. You’ve lost a customer and I hope everyone reading this realises the brand has gone downhill. Don’t bother - even the sale prices aren’t worth it.